Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, company details)
• Contact and booking details of the people who call you, processed as part of the service
• Call recordings and transcripts (with consent)
• Usage data and analytics
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process calls, book appointments, and manage customer communications
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyse usage patterns to improve user experience
• Detect and prevent fraudulent or illegal activities

3. Information Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in our operations
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by law
• Business partners with your explicit consent

4. AI Services & Third-Party Technologies

Our platform uses artificial intelligence to process and manage communications. Speech recognition and voice synthesis during calls run on ElevenLabs; Google Gemini is used to read public web content when we build your knowledge base; call delivery runs through our telecom partners. Data processed by these providers is handled under our data processing agreements with them, and we can share the current sub-processor list on request.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption both in storage and in transit, regular security audits, and strict access controls. However, no method of transmission over the Internet is completely secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us. Some data may be retained for legal compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to collect usage data and improve our services. You can manage cookie preferences in your browser settings. Disabling cookies may affect functionality.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@instadial.ai